The Hotel Napoleon received rating of 4.0 out of 5 based on 44 hotel reviews. Roberto Cioce, General Manager of the hotel helps us to understand what makes the Hotel Napoleon a highly recommended hotel on Real Travel.
Since 1962, the Hotel Napoleon has been a family operated hotel. Cioce explains that since the hotel is entering its 4th generation of family members, guests “can find all the ‘traditional’ services of a true 4 star hotel.” With expert staff members, guests are sure to receive all the assistance they need to make their stay a pleasant one. Upon entering the hotel, guests can appreciate the large lounges and authentic artwork. In addition, hotel rooms face internal courtyards, which makes for a quiet stay in the bustling city of Rome. Cioce describes, “the furnishing of the rooms is antique style, upholstery and tapestry, made with elegant fabrics with soft colors, giving the rooms the warm welcoming of the ‘old fashioned’ feeling.”
Another added bonus: the hotel is just ten meters from the metro station. Taking you to the Vatican Museum, San Pietro, the Sistine Chapel, Castel Sant’Angelo, the Spanish Steps, and Piazza Barberini –there is a plethora of places to visit right off the metro. One guest comments, “Located literally right next to the Metro station it is very conveniently located for quick access to the whole city.” Also, guests might enjoy the ever popular Rione Monti with plenty of the “trendiest” bars and pubs.
To Roberto Cioce, providing excellent customer service at the hotel is a common and “usual” occurrence. In one instance the porter, Mr. Guglielmo Stirati, was in the process of cleaning a hotel room when he noticed a diamond stone that must have fallen out of the guest’s ring. Informing the Concierge, the hotel attempted to contact the couple however they were already on their flight back to the United States. Thanks to the thoughtful efforts of Mr. Stirati, the hotel received a letter from the Italian Tourist Office of New York recognizing them for their excellent service.
Described as a hotel that “is suitable for all those people who travel looking for a real experience of the country and the people they are visiting,” the Hotel Napoleon is the perfect place for couples and families with children.
